Quality Assured
Southgate Lighting at our purposely built factory/offices have been manufacturing quality products for over 30 years and have a reputation that is second to none within the lighting industry. We are an active and current member of BSI membership number 41118433 and we are BS EN ISO 9001:2000 approved certificate number GB 2735.
It has always been our aim to produce high quality products at competitive prices dealing direct to ensure each project runs smoothly.
Our design team offers 3D computer designs, illuminance plots and L2A compliance certificates where applicable. All this is designed to help the project run smoothly from design stage to handover/completion.
All our luminaires are photometrically, electrically and thermally tested by BSI and all our luminaires without exception comply to BS 4533 and all European standards. Every sub-component used within our products come from either an ISO 9001 approved supplier or in unusual cases an individually approved supplier. Every component used must carry the relevant VDE/IC approved stamp.
After Sales Service
Southgate Lighting are somewhat unique in this area as we offer to the contractor/end user three distinctive benefits.
- In the unlikely event that a luminaire fails within the first 5 years or within the components rated lifespan, OUR Trained Engineers will attend site and replace the faulty component free of charge. This therefore means the contractor does not have to travel the length and breadth of the UK and Republic of Ireland to repair one light. All products returned i.e., found to be defective because of site or external influences, the site costs and replacement will be charged. Water damage due to site conditions will invalidate the guarantee.
- All luminaires come with a further 2-years standard warranty.
- Lithium batteries are also Tridonic and carry a 12-month site warranty and a further 3 years return warranty. The batteries have an 8 year design life.
- All Lighting controls carry a 5-year on-site warranty.
- At the end of the first year the end user will be contacted by ourselves and any assistance that is required i.e., replacement lamps at extremely competitive prices.
- Alterations or explanations how to use dimming systems if installed.
- Re-commissioning of PIR system or emergency systems by our own engineers.
- Maintenance advise or help with any other aspect of lighting.
AutoCAD
By using AutoCAD we can produce accurate scale plots to aid in lighting design layout throughout buildings, whilst accurately calculating quantities of lights and controls.
Relux Pro
The design team use Relux Pro to accurately produce 3D buildings and calculate the predicted lighting outputs using illuminance plots. With Relux Pro we can also produce 3D animations to give an accurate view of the building and lighting when completed.
Our team of engineers are committed to ensure the project runs smoothly, efficiently and finishes in accordance with the design and specification issued.
Pre-Site
A dedicated commissioning engineer will be assigned to the project and will visit site to run through any wiring issues, containment, plug and play systems and generally how all the lighting should be installed. This is done with the electrical contractor before the installation starts.
On-Site
During installation our engineers will be available on site to discuss possible changes, client alterations and to ensure that all controls are connected in accordance with the specification . This involves general walk-around’s with the electrical contractor as well as site meetings if required. Our original design engineers can also attend meetings to discuss alterations, lighting levels etc.
Commission
When the project is near completion our engineers will be on site to commission the lighting in accordance with the original specification. Once this is completed a commission certificate will be issued.
Conditions
All of the above is subject to terms and conditions. For more information please contact us.
